> Customer 17/05/2010 08.59 AM
> Hi,
>
> I’ve bought a double IP boost for three days but was unable to play for the
> most of last night because there apparently were server issues.
> All my friends also gave up after several retries to log in and to join the
> queue, very disappointing performance last night :(
>
> Can you maybe extend my IP boost with a day or something?
>
>
> Best Regards,
> Onno

> Response (GOA.COM) – 17/05/2010 02.53 PM
> Dear Customer,
>
> While it is unfortunate that you were unable to get the full affect of your
> boost, we will not be offering compensation for the server maintenance.
> We are sorry for any inconvenience caused.
>
> Kind Regards,
>
> GOA Customer Support Team

Hi,

I’m very disappointed about this response, I don’t believe this event
should be categorized as server maintenance, there was no notification
whatsoever and the service simply failed. Thus if a paid time-based service
is provided and cannot be delivered, compensate it. We’re talking about a
really small amount here. As a paying customer, yes I was silly enough
to buy the game twice for an amount of 50 euros each (because I was unable
to migrate my US account), I was hoping for a little bit of customer
service.

Thus I’m extremely disappointed with this response, yet even more because
the EU server hasn’t been the brightest star in the sky up until now, still
hoping for that end-game-stats screen :)

Would be nice to enjoy an uninterrupted day of double IP and get the “warm”
treatment from the EU side of LoL.

Kind Regards,
Onno

As expected, they don’t mind that a customer paid credits for a service not (fully) rendered:

Dear Customer,

Thank you for contacting us in relation to your query.
As you have been told, we are not offering compensation for this.
We sincerely apologise for any inconvenience caused by this.

Kind Regards,
GOA Customer Support

I CC’ed Riot Support too ..

Hello,

I definitely understand where you’re coming from, but unfortunately, I can’t help you. We don’t administrate the EU servers at this time, which makes it impossible for me to add/remove/change anything on your account. I’m very sorry for the inconvenience. Please let me know if you have any questions about a US account, and I would be happy to help.

Thanks,
Steven
RIOT Games Support

Lolz, was actually hoping for a day of double IP on my US account instead cause it seems that GOA will probably let me down yet again :D

Thanks for the great response anyway!!!

Kind Regards,
Onno

More context:

As some might know I’ve been playing League of Legends quite extensively over the last couple of months. First at the US server but when some of my friends bought the game via Steam I discovered there was also an European server. Unfortunately account migration was not possible (booo booo) so I also bought it yet again. Now the US server being fantastic, except for maintenance hours being in the morning of the PST region, the EU server was a complete Epic Fail most of the time. I’ve never seen the end game statistics on the EU server, had an enormous amount of disconnects and a lot of crashes (also had to endure them longer because patches are released later), not to mention the never working chat and empty friends list. But this will hopefully come to an end soon when RIOT takes over from GOA.

Riot Games to Publish League of Legends in Europe

Riot Games in Europe: Details & FAQ